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SanDisk Excessive SSDs are “nugatory,” a number of lawsuits in opposition to WD say

SanDisk Extreme SSDs are “worthless,” multiple lawsuits against WD say

On Thursday, two extra lawsuits have been filed in opposition to Western Digital over its SanDisk Excessive sequence and My Passport moveable SSDs. That brings the variety of class-action complaints filed in opposition to Western Digital to a few in two days.

In Might, Ars Technica reported about buyer complaints that claimed SanDisk Excessive SSDs have been abruptly wiping knowledge and turning into unmountable. Ars senior editor Lee Hutchinson additionally skilled this downside with two Excessive SSDs. Western Digital, which owns SanDisk, launched a firmware replace in late Might, saying that presently delivery merchandise weren’t impacted. However the firm did not point out buyer complaints of misplaced knowledge, solely that drives may “unexpectedly disconnect from a pc.”

Additional, final week The Verge claimed a alternative drive it obtained after the firmware replace nonetheless wiped its knowledge and have become unreadable, and there are some complaints on Reddit pointing to current issues with Excessive drives.

All three circumstances (one, two, and three) filed in opposition to Western Digital this week search class-action certification (Ars was instructed it may possibly take years for a decide to formally state certification and that circumstances could proceed with class-wide resolutions presumably occurring earlier than official certification). Ian Sloss, one of many attorneys representing Matthew Perrin and Brian Bayerl in a criticism filed yesterday, instructed Ars he would not consider class-action certification will probably be a serious barrier in a case “the place there’s a widespread defect within the firmware that’s constant in all gadgets.” He added that defect circumstances are “ripe for sophistication remedy.”

Acquainted tales

Each complaints filed yesterday reference Lee’s ordeal and Ars’ reporting on the matter, and so they share new accounts that sound just like complaints we have seen reported on-line.

Perrin and Bayerl’s criticism says Perrin purchased “a minimum of” eight SanDisk Excessive SSDs off Amazon, together with 2TB and 4TB Excessive and 4TB Excessive Professional fashions, and that Perrin “misplaced all knowledge saved on a number of SanDisk SSDs.”

Equally, Bayerl reportedly purchased “a minimum of two” Excessive SSDs, together with a 4TB Excessive, off Amazon. The criticism claims the drives nonetheless had busted firmware:

Plaintiff Bayerl has skilled the failure of two drives inside minutes of one another and is now reluctant to make use of SanDisk Excessive merchandise. As a result of nature of his work and the info on the gadgets, Plaintiff Bayerl spent practically $8,000 on solely partially profitable efforts to retrieve the info from the failed drives by way of numerous knowledge restoration third events. These efforts additionally decided that the problem was attributable to defective inside firmware on the drives.

Perrin and Bayerl’s criticism mentions the 2TB Excessive, which Western Digital hasn’t formally confirmed as an affected system. A separate criticism filed on Wednesday mentions the 500GB and 1TB Excessive-series and My Passport fashions, which Western Digital hasn’t stated are affected.

Listed below are the drives Western Digital has stated are affected:

  • SanDisk Excessive Moveable 4TB (SDSSDE61-4T00)
  • SanDisk Excessive Professional Moveable 4TB (SDSSDE81-4T00)
  • SanDisk Excessive Professional Moveable 2TB (SDSSDE81-2T00)
  • SanDisk Excessive Professional Moveable 1TB (SDSSDE81-1T00)
  • Western Digital My Passport 4TB (WDBAGF0040BGY).

Perrin and Bayerl’s criticism says that “the now-known points with the faulty SanDisk SSDs and vital threat of everlasting knowledge loss, has rendered the SanDisk SSDs nugatory to people looking for dependable knowledge storage.”

“Nugatory” can be used within the criticism filed Wednesday by Nathan Krum. The criticism filed Thursday on behalf of Saif Jafri additionally dubbed drives Western Digital named in its firmware replace web page, in addition to the SanDisk Professional-G40 (PetaPixel not too long ago claimed this drive broke after lower than a month, however Ars has been unable to find out if the drive has a widespread downside), as “nugatory.”

Jafri’s criticism says he purchased an Excessive Professional (capability not specified) as a result of he was on an prolonged van journey and wanted storage for drone footage, pictures, and journey mementos. The drive reportedly “failed just a few weeks after” buy.

“He had written knowledge to the Drive not more than a handful of occasions, but he nonetheless misplaced valuable private knowledge,” the criticism says.

The complaints additionally word that Western Digital’s 30-day return and five-year guarantee insurance policies do not treatment misplaced knowledge. The circumstances search restitution, together with damages, and for Western Digital to cease promoting the affected drives till they’re fastened or the issues are absolutely disclosed on all labels, packaging, and promoting.

Sloss instructed Ars that challenges of the case may embrace establishing how often drives failed after Western Digital shared its Might firmware replace.

“We consider the case is robust, that Western Digital’s response to the problem has been delayed, insufficient, and incomplete, and we consider persons are persevering with to buy faulty SSDs based mostly on deceptive info Western Digital has offered,” Sloss stated.

Sloss stated that corporations often comply with prosecute comparable circumstances collectively, with one agency main. He believes there could possibly be much more legislation corporations investigating claims which will file complaints in opposition to Western Digital.

Western Digital instructed Ars yesterday that it “doesn’t touch upon pending litigation.”

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