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Saturday, April 20, 2024

Take a Cisco Retailer Tech Lab Tour


When you’ve ever needed to be taught extra about what the Cisco Retailer Tech Lab appears to be like like on the highway, right here’s your likelihood! The Cisco Retailer staff opened a journey retailer at Cisco Reside EMEA, held in Amsterdam from February 5-9, 2024.

First, some numbers

Round 7,100 guests got here by means of the Cisco Retailer, and 396 attendees participated in 23 excursions. Tour attendees (together with senior community engineers, technical options architects, and heads of IT) represented a variety of industries and firms, together with Adidas, Airbus Defence and House, Amazon, Apple, BMW Group, Fujifilm, H&M, Hugo Boss, and Sephora.

Cisco Store Tech Lab Tour
Cisco Retailer Tech Lab tour group

Tour stops

We walked attendees by means of key highlights of our Tech Lab, demonstrating how a number of merchandise can work collectively. We began at our grid wall (dubbed the Triforce of Knowledge), displaying Meraki cameras and sensors, RFID tags, and extra, together with Meraki’s newest launch, the MV13 and MV33 good cameras.

The Triforce of Knowledge additionally included the Meraki MT40 good energy controller: twelve of those controllers had been wired all through the shop to permit us to baseline our energy consumption on the present, in partnership with CAE Labs’ WiserWatts platform. We’ve equally baselined our energy consumption at our San Jose retailer, permitting us to schedule our energy and thus lowering our vitality consumption by 66%! Subsequent 12 months, we plan to schedule our energy at this present to match vitality and value financial savings. WiserWatts additionally permits us to simply see which of our merchandise are at end-of-life and makes solutions on the way to function extra sustainably.

 

Triforce of Wisdom tech grid wall
Triforce of Knowledge tech grid wall

Our Tech Lab skilled Brian Domine then confirmed attendees how they’ll use our Cisco Retailer Xplorer app on their smartphones to work together with augmented actuality hotspots across the retailer to be taught extra about varied tech merchandise.

Guests had the chance to scan a QR code to work together with a chatbot powered by Webex Join, permitting them to ask questions in regards to the Cisco Retailer and the Tech Lab and escalate their inquiries to a stay agent if vital.

Webex Connect chatbot
Webex Join chatbot

Guests had been then introduced by means of our ship-to-home kiosk, that includes 4 iPads remotely managed on Meraki MDM. This allowed us to have full management over the tablets no matter their location. A fringe was additionally arrange across the kiosk to alert us instantly if any of the iPads had been faraway from their docks, thus guaranteeing full safety of our retailer with out requiring human safety guards.

Ship-to-home kiosk
Ship-to-home kiosk

The subsequent cease was our companion VusionGroup’s digital shelf labels, positioned all through the shop. As a result of our journey shops make use of non permanent employees, that they had to have the ability to simply discover and restock merchandise. By inputting an merchandise’s product ID, the corresponding shelf label would flash to permit for simple identification on the back-of-house, thus streamlining retailer operations. These labels require no further infrastructure: they join routinely to Meraki entry factors.

Setting up electronic shelf labels
Establishing digital shelf labels

Transferring additional on into the shop, guests received a glimpse of how all of the digital signage was managed by Wipro VisionEDGE. By merely clicking an MT30 good button, our retailer employees would have the ability to change our screens to a retailer open / retailer closed state. We additionally demonstrated how Meraki Show, an Apple TV app, livestreamed the shop’s digital camera feeds onto one show with out requiring further backend entry, permitting our employees to simply monitor stay feeds with out having to log right into a dashboard.

See some merchandise you want? Guests might make the most of our good becoming rooms. Each merchandise within the retailer was RFID-tagged, so a buyer merely needed to deliver the merchandise into the good becoming room to see the product seem on the display and request totally different sizes.

Smart fitting room screen
Good becoming room display

We then demonstrated one in all our latest options, powered by our companion Cogniac. When a buyer picked up a Sustainability Marketing campaign or DevNet T-shirt, we skilled Cogniac on the Meraki MV63 digital camera dealing with the shirts to set off Wipro VisionEDGE to vary the adjoining display. Prospects might then instantly see details about the merchandise that they had simply picked up on the display (for example, the Sustainability Marketing campaign video).

Nearly performed! Subsequent, guests noticed how we use EVERYANGLE at the side of Meraki cameras to research buyer information within the retailer, together with demographic breakdown, buyer sentiment, dwell time in particular areas, and queue counting to make sure checkout strains don’t develop too lengthy. This data provides us priceless perception into who precisely is coming by means of our retailer and the way we are able to finest cater to them. We additionally confirmed guests VusionGroup’s Captana dashboard, which maps our merchandise on the cabinets and notifies us if something is out of inventory, in addition to screens our retailer’s planogram compliance, thus optimizing our retailer employees and merchandisers’ time.

Wrapping up

On the finish of the tour, guests might scan a QR code to take part in a Slido ballot asking them about probably the most fascinating know-how they noticed that day. Individuals’ solutions had been added to a phrase cloud, giving us a greater concept into what caught their consideration! Outcomes from the ballot indicated that the Meraki sensors and good cameras detecting proximity appeared particularly fascinating to our attendees.

The Cisco Retailer is dedicated to powering an inclusive future for all. We arrange a donation tower on the entrance of the shop, permitting passersby to drop in tokens: each token represented a €1 donation to the group of their selection.

Donation tower
Donation tower

Our subsequent journey retailer might be at Cisco Reside International in Las Vegas from June 2-6, 2024. We might be organising an 8,000 sq. foot retailer with 24 Tech Lab excursions, estimating 500+ individuals from 275+ firms.

Concerned about demonstrating your know-how? There’s nonetheless time to arrange an activation with us! Please attain out — we’d love to listen to your concepts.

Within the meantime, try our full tour walkthrough on our Cisco Retailer Tech Lab YouTube channel, and we hope to see you in-person quickly!

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